Why Your Reception Desk Needs an Upgrade

The front desk is the heart of your salon, but it's often the most chaotic. Phones ringing, clients checking in, payments processing—it's a recipe for burnout.

The Problem with Traditional Reception

In a busy salon, the receptionist is the traffic controller. But when three phones ring at once and a client walks in, something has to give. Usually, it's the client experience.

The Hybrid Model

The most successful businesses are adopting a hybrid model:

• Humans: Handle the in-person experience—greeting clients, offering beverages, building rapport.
• AI: Handle the high-volume phone traffic, booking questions, and FAQs.

This separation of duties creates a calmer, more luxurious environment.

Cost Efficiency

Hiring a full-time receptionist can cost upwards of $40,000 annually. An AI solution provides 24/7 coverage for a fraction of that cost, allowing you to reallocate budget towards marketing, staff training, or facility upgrades.